Terms and Conditions :

• In Bali's tourism districts, rates for quality homes and villas are quoted in United States dollars (USD's)

SEASONS

• Rates are categorized in "High" and Low" seasons.
• Unless otherwise stated in home/villa descriptions, these are as follows:

High Season:
15 December to 10 January
Chinese New Year
Easter Week
1 July to 31 August

Low Season:
All other times of the year.

• Unless otherwise specified, there is a minimum stay requirement of 7 (seven) consecutive nights at all INTOUCH properties.
  

• For all homes & villas there is a minimum rental requirement of 14 nights.
• Rates for all villas are subject to rate increases during for this period.

• All our homes & villas accommodate a maximum number of guests, which is stated in our descriptions, and must be adhered to unless otherwise agreed to prior to receipt of full and final payment.
• Reservations shall be for a specific number of guests, which may not be exceeded, unless this has been authorized by INTOUCH.
• Villas which have air conditioning are listed as air conditioned & unless otherwise stated air conditioning is limited to bedrooms.

• All villas and private homes have at least two domestic household staff.
• All properties are fully equipped with bed linens, towels, cooking utensils etc.
• Items such as toilet paper, soap & drinking water are supplied at the start of the rental, and in most cases, as such items need replacing the cost shall be borne by the tenant/s.
• All home/villa guests must (in accordance with the Laws of Indonesia) be registered with the authorities within 24 hours of arrival at their destination.
• A photocopy of each guest's passport will be requested by INTOUCH staff upon or shortly after arrival at their home/villa.
• A registration form must be promptly filled out & signed by each guest, the cost of which shall be for the account of the Lessor.

TAX AND SERVICE CHARGES

• At all hotels in Indonesia, a standard 11% Govt. Tax and a 10% Service Charge (totaling 21%) is normally levied.
• When renting a private home or villa, there are no hidden costs, surcharges (for accommodation), staff salaries, service fees or management fees that is the responsibility of the guest/tenant.
• In some cases, there may be additional charges, such as in cases where villas are operating with a hotel licenses - details of which will be made known to prospective guests prior to confirmation of a reservation.
• Unless otherwise stated in villa documentation/s, these are deemed to be inclusive in the rent.
• Gratuities for household staff shall be left to guest's discretion.

DESTINATION INFORMATION

• INTOUCH will only provide a starter food kit if guest/s request shopping. Starter kits (US $25 and US $50) consist of provisions at least for the arrival night's dinner and breakfast the following morning. Payment hereto may either to be settled at the destination or included in INTOUCH's final pro-forma invoice.
• Security deposits are required for some villas. Deposits are to be paid on arrival, and will be refunded in full on day of departure, unless damages/repairs need to be performed, in which case refunds will be made by bank cheque/transfer less cost of damages.
• An "INTOUCH" 'information pack' is placed in each property prior to guest's arrival, which provides visitors with maps, names & phone numbers of recommended restaurants, brochures for tours etc, along with phone numbers for everything from airlines to doctors.

PAYMENTS AND CANCELLATIONS

• A deposit of 30% of the rental amount must be received by INTOUCH within seven (7) working days after confirmation of reservation has been given by INTOUCH.
• Final payment is required 45 days prior to departures (60 days for Christmas departures) or immediately if booking is made less than 45 days prior to departure, and must be received promptly in order to guarantee your reservation.
• Deposits will be refunded in full less US $200.00, if the reservation is canceled 61 days or more prior to departure (90 days for Christmas lettings). Reservations canceled less than 61 days prior to departure are subject to forfeiture of deposit.
• Notice of cancellation must be received by INTOUCH in writing.
• FINAL PAYMENTS ARE NONREFUNDABLE.

CHANGES TO RESERVATION

• A US $50.00 administration charge may be levied to any change/s for a home/villa reservation, which has been confirmed, and for which a deposit has already been paid.

TERMS OF PAYMENT

• Payment by Travelers cheques, Credit cards or Personal cheques will not be accepted. Bank (cashier's) cheques will be accepted, and should be made out to "Intouch" and forwarded by registered mail to :
  INTOUCH
  Jalan Raya Seminyak 22,
  Seminyak - Kuta.
  Bali 80361
  Indonesia
• Bank to bank (wire) transfers should be actioned to :
  BNI (PT. Bank Negara Indonesia (Persero) Tbk.
  Branch: Legian, Bali, INDONESIA
  US$ Account Number: 000039279.001
  Beneficiary: Alasdair Iain STUART

CHECK-OUT TIME

• There is generally no check-out time for our properties unless this has been clearly stated in writing, which should be made known to a prospective tenant prior to confirmation and receipt of deposit for a home/villa reservation.

CAR RENTALS

• INTOUCH is pleased to provide car rentals for guests. Rental rates start from approximately US $25.00 daily and vary depending on make & age of vehicle.

TELEPHONE USE AT HOMES AND VILLAS

• If you select a property which has a phone, & you do not require use of phone, the telephone will be disconnected for the rental period.
• Should you require the use of the telephone/s, "a bond" in the form of a credit card imprint is the only acceptable form of deposit/security that we may accept, as the monthly statements from "Telkom" (the national phone company) may be received as much as 4 to 6 weeks after guest's departure.

TERMS AND CONDITIONS OF TELEPHONE USE

• The credit card holder will be billed for all calls, at cost (plus 10% Govt. tax). Additionally, a 25% surcharge will be levied.
• Credit card details will be requested by fax, prior to guest's arrival, & an imprint of a credit card must be taken within 24 hours of guest's arrival. If an imprint is not promptly received, the agent / management reserves the right to disconnect the telephone.
• The signed credit card imprint will be held by "the agent", INTOUCH until all telephone statements have been received from TELKOM. INTOUCH will itemize the credit card holder's exposure to telecommunication charges (based only on use during their tenure).
• An itemized account of charges will be forwarded by fax or e-mail to the credit card holder along with a pro forma invoice of the amount to be debited. A copy of all billings will be mailed on request or forwarded as an e-mail attachment.

FLIGHT INFORMATION

• Guest/s name/s should be submitted to the Intouch Reservations Office prior to final payment along with flight information for both arrivals and departures with respect to airport transfers.

AIRPORT TRANSFERS

• An INTOUCH staff person will be at Denpasar's 'Ngurah Rai' airport to greet guests on arrival and drive them to their vacation property.
• INTOUCH will provide one complimentary airport transfer in each direction (not multiple transfers) to said home/villa for all guests who both arrive and depart on designated flights, details of which must be provided to INTOUCH not later than forty-five days before arrival at the destination, and where home/villa lettings are deemed to be for not less than seven (7) consecutive nights.

LIABILITY

• INTOUCH reserves the right at any time, in it's sole and absolute discretion, to refuse any person as a member of accommodation party.
• INTOUCH will not be responsible under any circumstances to refund any unused portion of with respect accommodation, tours, car rentals, including any substitutions.
• If any services accommodations are substituted, INTOUCH will at all times and in good faith endeavour to substitute services accommodations of a comparable type.
• INTOUCH disclaims any and all liability for property loss or damage, as well as injury including death sustained by any person whilst residing at a private home or villa, or whilst engaged on any tour, whether the loss or injury occurs as a result of breach of contractual obligations of INTOUCH, its servants, employees or agents.
• Specifications and rates are subject to change without notice.